General Information
avaya ip office
- Introducing IP Office R6.1
- Editions: Essential, Preferred and Advanced
- Customer Service for Agents and Supervisors
- Mobile Worker
- Office Worker
- Power User
- Receptionist
- Teleworker
User Guides
DIGITAL TELEPHONES
- 1403 Telephone User Guide - Describes how to use the Avaya 1403 Telephone, including call-handling information, speed dialing information and using call logs.
- 1408/1416 Telephone User Guide - Describes how to use the Avaya 1408/1416 Telephone, including call-handling information, speed dialing information and using call logs.
- 5402 Telephone User Guide - Describes how to use the Avaya 5402/2402 Telephones, including call-handling information, speed dialing information and using call logs.
- 5410 Telephone User Guide - Describes how to use the Avaya 5410/2410 Telephones, including call-handling information, speed dialing information and using call logs.
- 5420 Telephone User Guide - Describes how to use the Avaya 5420/2420 Telephones, including call-handling information, speed dialing information and using call logs.
- 4400/4600/6400 Series Telephone User Guide - describes how to use the Avaya 4400 and 6400 series phones on the IP Office.
- PARTNER Version Phone User Guide
IP TELEPHONES
- 1603 Telephone User Guide - Describes how to use the Avaya 1603 Telephone, including call-handling information, speed dialing information and using call logs.
- 1608/1616 Telephone User Guide - Describes how to use the Avaya 1406 &1606/1416 & 1616 Telephonse, including call-handling information, speed dialing information and using call logs.
- 3600 Telephone User Guide - Describes how to use the Avaya 3616, 3620 and 3626 Wireless Telephones, including call-handling information, speed dialing information and using call logs.
- 3701 IP DECT Telephone User Guide
- 3711 IP DECT Telephone User Guide
- 3720 IP DECT Telephone User Guide
- 3725 IP DECT Telephone User Guide
- 3740 and 3749 DECT Telephone User Guide
- 5601 Telephone User Guide - Describes how to use the Avaya 5601/4601 Telephones, including call-handling information, speed dialing information and using call logs.
- 5602 Telephone User Guide - Describes how to use the Avaya 5602/4602 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 5610 Telephone User Guide - Describes how to use the Avaya 5610/4610 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 5620 Telephone User Guide - Describes how to use the Avaya 5620/4620 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 9600 Telephone User Guide - Describes how to use the Avaya 96xx-series IP Telephones, including call-handling information, speed dialing information and using call logs.
ANALOG TELEPHONES
- Analog Telephone User Guide - This guide describes how to use a regular phone (POT/SLT) on the Avaya IP Office
VOICEMAIL
- Intuity (Voicemail Pro) User Guide - Describes how to access your mailbox, greetings, mailing lists and mailbox controls.
- IP Office-Mode (Voicemail Pro) User Guide
- Embedded Voicemail User Guide - How to use Embedded Voicemail, including accessing your mailbox, greetings and mailbox controls.
- IMS User Guide - This guide describes how to use the Integrated Messaging service (IMS) to deal with your voicemail messages through your normal email application.
- UMS Web Voicemail User Guide - This guide describes how to use Unified Messaging (UMS) with your browser to deal with your voicemail messages through the web.
- UMS IMAP Voicemail User Guide - This guide describes how to use the Unified Messaging (UMS) to deal with your voicemail messages through your normal email application.
SOFTCONSOLE and PHONE MANAGER
- Phone Manager User Guide - how to use Phone Manager, including Phone Manager overview, call handling and administration.
- Phone Manager Tutorials - Takes you through the basic operations of the Phone Manager application.
- SoftConsole User Guide - Describes how to use SoftConsole, including getting started, call-handling, speed dials and configuration.
- SoftConsole Tutorials - Takes you through the basic operations of the SoftConsole application.
QUICK REFERENCE GUIDES
- 1403 Digital Phone
- 1408 Digital Phone
- 1416 Digital Phone
- 1608 IP Phone
- 1616 IP Phone
- 3616 Wireless Phone
- 3620 Wireless Phone
- 3626 Wireless Phone
- 3720 IP-DECT Wireless Phone
- 3725 IP-DECT Wireless Phone
- 3740/3749 DECT Wireless Telephone
- 4400-series Digital Phone
- 4601 IP Phone
- 4602 IP Phone
- 4610 IP Phone
- 4620 IP Phone
- 4621 IP Phone
- 4625 IP Phone
- 5402 Digital Phone
- 5410 Digital Phone
- 5420 Digital Phone
- 5601 IP Phone
- 5602 IP Phone
- 5610 IP Phone
- 5620 IP Phone
- 5621 IP Phone
- 64xx-series Digital Phone
- 9404 Digital Phone
- 9408 Digital Phone
- 9504 Digital Phone
- 9508 Digital Phone
- 9608 IP Phone
- 9620 IP Phone
- 9621 IP Phone
- 9630 IP Phone
- 9640 IP Phone
- 9641 IP Phone
- 9650 IP Phone
- Intuity Mailbox (Voicemail Pro) Quick Reference Card
- M7100 (Nortel)
- M7208 (Nortel)
- M7310 (Nortel)
- M7324 (Nortel)
- Phone Manager
- T7000 (Nortel)
- T7100 (Nortel)
- T7208 (Nortel)
- T7406E (Nortel)
nortel-phone USER GUIDES
OTHER USER GUIDES
- one-X Portal for IP Office
- Customer Call Reporter (CCR)
- Conferencing Center Users Guide
- Contact Store Search & Replay
- Mobile Twinning User Guide
- FaxFinder (FF120/FF220/FF420/FF820)
- FaxFinder (FF130/FF230/FF430/FF830)
PRE 4.0 USER GUIDES
DIGITAL TELEPHONES
- IP Office 3.2 5402 Telephone User Guide
- IP Office 3.2 5410 Telephone User Guide
- IP Office 3.2 5420 Telephone User Guide
- IP Office 3.2 44/46/6400 Series Telephone User Guide
IP TELEPHONES
- IP Office 3.2 5601 Telephone User Guide
- IP Office 3.2 5602 Telephone User Guide
- IP Office 3.2 5610 Telephone User Guide
- IP Office 3.2 5620 Telephone User Guide
- IP Office 3.2 Intuity (Voicemail Pro) User Guide
- IP Office 3.2 IP Office-Mode (Voicemail Pro) User Guide
- IP Office 3.2 Embedded Voicemail User Guide
Technical Guides
IP Office information
- 7.0 Product Description
- Avaya IP Office Product Matrix - Release 7.0
- 6.1 Product Description
- Avaya IP Office Product Matrix - Release 6.0
- 6.0 Product Description // What's New in IP Office
- 5.0 Product Description
- Application Appliance Server
- AT Commands
- Phone Programming
- CBC - Compact Business Center
- CCC - Compact Contact Center Installation TT113 TT119
- Conferencing Center - Installation
- ContactStore - Installation
- Customer Call Reporter (CCR) - Installation
- Customer Call Reporter (CCR) - Custom Reporting
- DECT R4 - Installation
- Delta Server & SMDR
- DevLink (CTI) Programmer's Guide
- Embedded Voicemail - Installation
- Environment Requirements - Planning
- Grounding - IP500
- Grounding - IP400
- H323 IP TELEPHONE - Installation
- Hold Music - soothing
- IMS - Installation
- IP DECT - Installation
- IP Office - Installation
- IP Office - IP500 Card Kits Instruction Sheet
- IP Office - IP500 Quick Instruction Sheet
- IP Office - IP500 V2 Quick Instruction Sheet
- IP Office - Manager (release 5here)
- IP Office - Product Overview
- IP Office - Technical Tips
- IP Office Softphone - Installation
- IP Phone - 46xx / 56xx Codes
- IP Telephony - Features
- Key & Lamp Operation
- Licenses - System Edition
- Licenses - User
- Licenses - Trunk
- Licenses - Telephones/Endpoints
- Licenses - Voicemail Pro
- Licenses - Customer Call Reporter
- Manager - Opening a Configuration
- Manager - Saving (sending) a Configuration
- Mergeable Settings
- Microsoft CRM
- Monitor
- Music On Hold (MOH)
- Norstar Version - Installation
- Norstar Version - Manager
- Norstar Version - Phone Based Administration
- one-X Portal for IP Office - Installation
- Operating System Summary - IP Office applications R6
- Paging (KB)- Job Aid
- Partner Version - Installation
- Partner Version - Manager
- Partner Version - Phone Based Administration
- Partner Version - Quick Instruction Guide
- Partner Version - Reference Guide
- PC Specifications - For IP Office Applications
- Phone Manager - Installation
- Ports - used by IP Office
- Quick Version - Installation
- Quick Version - Manager
- Quick Version - Phone Based Administration
- Reset Button - IP500 & IP500 V2
- SAP Codes - 5.0 and prior
- Security Settings - Default Security Users
- Short Codes - Default System List
- Short Codes - Fields and Characters
- SIP Extension Support
- SIP Endpoint Support
- SIP - IP Office 7.0 and BCM 6.0 SIP Interop Config
- Small Community Networking (SCN)
- SMDR Fields
- Softphone - Installation
- SoftConsole - Installation
- Source Numbers
- Space Requirements - IP400/IP500exp IP500, IP500V2
- System Status Application (SSA)
- T3 Phones - Service Manual
- TAPILink - Installation
- TAPILink - Developer's Guide
- Telephone Features, Funtions & Call Handling
- UPAM - Installation
- Upgrading - IP Office Core Software
- UMS - Exchange 2007 Installation
- UMS - IMAP Installation
- UMS - Web Voicemail Installation
- Voicemail-To-Email
- Voicemail Pro Debug - dbgview.zip -Tracing in debug
- Voicemail Pro - Example Exercises
- Voicemail Pro - Administration
- Voicemail Pro - Installation
- Voicemail Pro - U.S. English Intuity Prompts
- VOIP Bandwidth Calculator
- Wall Mount Kit - v2
- Windows Firewall - avayafw.zip (1 February 2011)
- 1100/1200 Series Phone - Installation Guide
- 1600 Series Phone - LAN Administrator's Guide
- 3600 Series Phone - Wireless Phone Installation Guide
- 3810 - Wireless Phone Installation & Use
- 4600 Series Phone - LAN Administrator's Guide
- 9400 Series Phone - User Guide
- 9500 Series Phone - User Guide
- 9600 Series Phone - User Guide
TECHNICAL BULLETINS
- Tech Bulletin 135 IP OFFICE 7.0 Q2 2011 Maintenance Release
- Tech Bulletin 134 IP OFFICE 6.1 Q2 2011 Maintenance Release
- Tech Bulletin 133 IP OFFICE 7.0 General Release
- Tech Bulletin 132 IP OFFICE 6.1 Q1 2011 Maintenance Release
- Tech Bulletin 131 IP OFFICE 5.0 Q1 2011 Maintenance Release
- Tech Bulletin 130 CCC V5.0.74 Q1 2011 Maintenance Update
- Tech Bulletin 129 Low Speakerphone Volume 1400-series phones
- Tech Bulletin 128 Updated SME Warranty Process
- Tech Bulletin 127 IP OFFICE 6.1 General Release
- Tech Bulletin 126 CCC V5.0.73 Q4 2010 Maintenance Update
- Tech Bulletin 125 IP OFFICE 5.0 Q4 2010 Maintenance Update
- Tech Bulletin 124 IP OFFICE 6.0 Q3 2010 Maintenance Update
- Tech Bulletin 123 CCC V5.0.72 Q3 2010 Maintenance
- Tech Bulletin 122 IP OFFICE 5.0 Q3 2010 Maintenance
- Tech Bulletin 121 IP OFFICE 6.0 Q3 2010 Maintenance
- Tech Bulletin 120 Changes to the Avaya Tech. Support Process
- Tech Bulletin 118 Status update R6 Maintenance Release
- Tech Bulletin 117 IP OFFICE 5.0 Q2 2010 Maintenance
- Tech Bulletin 116 Changes to the Avaya Tech. Support Process
- Tech Bulletin 115 IP OFFICE 6.0 General Release
- Tech Bulletin 114 CCC V5.0.70 Q1 2010 Maintenance
- Tech Bulletin 113 IP OFFICE 5.0 Q1 2010 Maintenance
- Tech Bulletin 112 IP OFFICE 5.0 Q4 2009 Maintenance
- Tech Bulletin 111 IP OFFICE 4.2 Q4 2009 Maintenance
- Tech Bulletin 110 CCC V5.0.69 Q4 2009 Maintenance
- Tech Bulletin 109 IP OFFICE 5.0 General Release
- Tech Bulletin 108 CCC V5.0.68 Q3 2009 Maintenance
- Tech Bulletin 107 IP OFFICE 4.2 Q3 2009 Maintenance
- Tech Bulletin 106 Customer Call Reporter (CCR)
- Tech Bulletin 104 IP OFFICE 4.2 Q2 009 Maintenance
- Tech Bulletin 102 CCC V5.0.62 Q1 2009 Maintenance
- Tech Bulletin 101 IP OFFICE 4.2 Q1 2009 Maintenance
- Tech Bulletin 100 CCC V5.0.61 Q4 2008 Maintenance
- Tech Bulletin 99 IP OFFICE 4.2 Q4 2008 Maintenance
- Tech Bulletin 98 IP OFFICE 3.2 Q4 2008 Maintenance
- Tech Bulletin 97 IP OFFICE 4.2 General Release
- Tech Bulletin 96 IP OFFICE 4.1 Q2 2008 Maintenance
- Tech Bulletin 95 IP OFFICE 3.2 Q2 2008 Maintenance
- Tech Bulletin 94 CCC V5.0.56 Q1 2008 Maintenance
- Tech Bulletin 93 IP OFFICE 4.1 Q1 2008 Maintenance
- Tech Bulletin 92 IP OFFICE 3.0DT Q1 2008 Maintenance
- Tech Bulletin 91 AVAYA 5410 Upgrade Issue
- Tech Bulletin 90 IP OFFICE 4.1 General Release
- Tech Bulletin 89 IP OFFICE 3.2 Q4 2007 Maintenance
- Tech Bulletin 88 IP OFFICE 4.0 Q4 2007 Maintenance
- Tech Bulletin 87 IP OFFICE 4.0 Q3 2007 Maintenance
- Tech Bulletin 86 IP OFFICE 3.2 Q3 2007 Maintenance
- Tech Bulletin 85 IP DECT/ VPN Mobility for IP Office 4.0.7
- Tech Bulletin 84 IP OFFICE 4.0 Q2 2007 Maintenance
- Tech Bulletin 82 Guidelines for IP Office Paging Groups
- Tech Bulletin 80 IP Office 4.0 and theIP500
- Tech Bulletin 76 End of support IP Office 2.1 Software
- Tech Bulletin 71 IP Office 3.2 General Release
other installation guides
- Call SWEET! Live IP Office R6 Deployment Guide
- FaxFinder - FFx20 Configuration /Admin Guide
- FaxFinder - FFx30 Configuration /Admin Guide
certification & Education Resources
- Avaya Learning Center
- Avaya Certification
- ACS Study Guide Specialist IPO Implement Elective Exam 132-S-906.1
- IP Office R6.0 Technical Delta
Internet Resources
Software
administration
- Administration 7.0 (12) - .bin files
- Administration 6.1 (20) - .bin files
- Administration 6.0 (18) - .bin files - 6.0.1803 bins
- Administration 5.0 (26) - .bin files
- Administration 4.2 (23) - .bin files
- Administration 4.1 (15) - .bin files
- Administration 3.2 (69) - .bin files
voicemail pro
- Voicemail 7.0 (19)
- Voicemail 6.1 (20)
- Voicemail 6.0 (44)
- Voicemail 5.0 (30)
- Voicemail 4.2 (34)
- Voicemail 4.1 (42)
- Voicemail 3.2 (39)
user
CCr
CCC
conference center
CONTACT STORE
other avaya software
- IP Office Application Server 7.0.12
- IP Office Application Server 6.1.24
- one-X Portal for IP Office v7.0 (14)
- one-X Portal for IP Office v6.1 (19)
- one-X Portal for IP Office v6.0 (33)
- Admin 2.1 (51)
- IP DECT 3711 USB Drivers
- Microsoft CRM Integration 3.0.3.7
other vendor SOFTWARE
Miscellaneous resources
- Avaya Learning Center (Avaya University)
- Avaya Support Forum
- Community for Avaya Users
- PBXtech
- Tek-Tips
- Telemanuals
- Yahoo!
other useful software
- Jamendo Radio
- TRAY IT!
- MYXER
- WinZip
- WinRAR
- Foxit PDF Reader
- Registry Mechanic
- SmartFTP Client
- FreeRAM XP Pro
- TweakNow RegCleaner
- Acronis True Image
- R-Studio Data Recovery
- last.fm
- iTunes
- CCleaner
- Revelation
- Pumpkin
Partners & Directories